A. You can submit a new prescription by doing one of the following:
BY MAIL:
A. No, RightSourceRx can only accept prescriptions by fax from your doctor.
Q: Can my doctor call in my prescription to RightSourceRx?A. Yes, your doctor may call in your prescription to RightSourceRx by dialing 1-800-379-0092. Your doctor can also use the Physician Fax Form to fax your prescription to RightSourceRx.
Q: How long does it take to receive a prescription through the mail?A. For new prescriptions, please allow up to 14 days to receive your order. For refills ordered online or by phone, please allow up to 7 to 10 days to receive your order. Note: If we have to contact you or your prescribing doctor about your order, delivery may take longer.
Q: What if I need my medication right away?A. Ask your doctor for two prescriptions: one written for a one-month supply that you can fill at a local retail pharmacy in Humana's network; the second written for up to a three-month supply that you can send to RightSourceRx.
Q: Can I request a specific fill date for my new prescription?A. Yes, you just have to let us know. The policy at RightSourceRx is to fill a prescription order as soon as it is received, unless noted otherwise. Tell us the specific date you would like us to fill your new prescription in one of two ways.
Your doctor can follow the same procedures listed above to request a specific fill date on faxed orders.
Q: Will I be notified when RightSourceRx receives my prescription?A. Yes, within three business days, members with a valid e-mail address on file with RightSourceRx should receive notification to confirm that your order has been received, and again when your order has shipped.
For members with a valid telephone number on file with RightSourceRx, notification should be sent when your order has been received. You can also check the status of your order online by going to the Order History page of your RightSourceRx Account.
Q: What if my drug requires Prior Authorization (PA)?A: Coverage determinations or prior authorizations require contact with the prescribing doctor to obtain the drug name, requested dosage, and medical diagnosis, which is necessary for clinical review. You can find fax forms and other pertinent information regarding drugs and prior authorizations at Humana.com for Members and Providers.
Q: What are my payment options?A: For orders placed online or via the automated phone system, your payment options include the HumanaAccess Card, or any other Visa, MasterCard, Discover, and American Express.
For orders placed through the mail, your payment options include those listed above and personal check or money order. Do not send cash. Please Note: Any returned check fees will be added to your RightSourceRx account balance.
Q: What if I forget to supply my payment information?A: If you submit a new prescription to RightSourceRx through the mail and forget to supply your payment information, RightSourceRx will simply charge the credit card on file from your previous order. When ordering a refill online or through the automated phone system, you will be required to enter your payment information before submitting and completing the order.
Q: What if I have an outstanding balance?A. RightSourceRx applies credit limits for the following scenarios:
If a member account has a valid credit card on file at RightSourceRx that is set to auto-charge on all future orders, no credit limit will be established.
Q: How do I check my order status?A. You can check the status of your order online or by phone.
Online: Log in to your RightSourceRx account through RightSourceRx.com. Once in your RightSourceRx account click "Order History" and you will see your prescription history processed with RightSourceRx.
By Phone: Call RightSourceRx toll-free at 1-800-379-0092, 24 hours a day, 7 days a week. The automated system will ask you what type of caller you are. Identify yourself as an "existing member" and then say "order status". Have your prescription number ready when you call.
Please Note: Within three business days, members with a valid e-mail address on file with RightSourceRx should receive notification to confirm that your order has been received, and again when your order has shipped. For members with only a valid telephone number on file with RightSourceRx, notification should be sent by phone when your order has been received.
A. Generic medications are usually considered "preferred" medications by your plan. They typically have lower costs for members, and they're likely to cost less for your plan, as well. Under your benefit plan, if a generic substitute is available and allowed by your doctor, RightSourceRx will dispense the generic medication.
Q: Does RightSourceRx accept returns?A. State law prohibits the return of prescription medication for resale or reuse. So, we can't accept the return of properly dispensed prescription medications for credit or refund.
Q: When can I order my refill?A: Prescriptions filled by mail-order are available for refill after you use two-thirds, or 67 percent, of your medication. For example: On a three-month supply of medication, you can order a refill after 60 days.
Please Note: RightSourceRx should notify customers by phone or e-mail when medications are ready to be refilled.
A. There are three easy ways to order your prescription refills. For fastest refill processing, choose options Online or By Phone.
Online: Log in to your RightSourceRx account through RightSourceRx.com. Once in your RightSourceRx account click "Order Refill" and then select the available medications you need. Simply follow the directions to complete the order.
By Phone: Call RightSourceRx toll-free anytime at 1-800-379-0092. You can order a refill with our automated phone system 24 hours a day, 7 days a week. Please have your prescription number(s), date of birth, Humana member ID, and credit card information ready when you call.
By Mail: Complete and mail the Refill Order form that came with your last RightSourceRx delivery.
Please Note: If you're responsible for some or all of your medication cost, RightSourceRx cannot ship your order unless you provide your credit card information or pay in advance. For more information, review your plan benefits or call RightSourceRx at 1-800-379-0092.
Q: How do I change the default safety cap for my medication into an easy-open cap?A. If you have received a medication that you would like to make an easy-open cap instead of the default safety cap, please follow these instructions:
Note: You can request easy-open caps in the My Profile page of your RightSourceRx account by de-selecting the option for safety caps.
Q: How do I update my personal information?A. If your information has changed since your last prescription was filled, simply contact RightSourceRx at 1-800-379-0092, Monday through Friday, 8 a.m. to 11 p.m., Saturday 8 a.m. to 6:30 p.m., Eastern time. You can also update your preferred payment and shipping method online by logging in to RightSourceRx.com and clicking MyProfile.
